Support Policy

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What does Support include

Answering general questions about how to use the item

The author will be available to answer your general questions about the item and how to use it. For example, how do I get the map to look like the one in your demo? The response to this type of questions can come in various formats including directing you to an already documented response in a FAQ page or documentation page.

Answering technical questions about the item

The author is available to:

  • Answer your specific questions about the features and functionality of the item
  • Provide some guidance on the way the item is designed
  • Help you with issues related to using the item and getting the most value out of its functionality.
  • Help with defects in the item in a reasonable matter.

Item updates to ensure ongoing compatibility with WordPress and to resolve security vulnerabilities

Subscribers of the Pro license will get access to all updates.

What’s not included in item support

Item customization

The support does not include services to modify or extend the plugin beyond the original features, style and functionality described on the item page.

Installation of the item

You’ll need to have a working knowledge of WordPress and how to install plugins. You can refer to our documentation on how to install the plugin.

Hosting and server environment

We are not required to support issues about your web hosting or server environment. Please check your ISP/web hosting provider documentation or contact them to solve these type of issues.

Compatibility issues with other plugins or themes

Although we will try to do our best in solving conflicts with other plugins or themes, it doesn’t always depend on us and it’s difficult to predict what plugins you’ll have installed and ensure compatibility with the thousands of WordPress themes and plugins available. If you find a compatibility issue that we can’t solve within the initial 14 days of your purchase, you’re covered by our money back guarantee.

Posted by Carlos Moreira

Lead developer of Interactive Geo Maps plugin.